8qqee Privacy Policy

Section 1

Introduction & Overview

This privacy policy applies to all users of the 8qqee platform. It takes effect the moment you visit our website, open an account, play games, or contact our support team.

8qqee is committed to providing a safe and transparent online betting and casino experience for users in Bangladesh. Ensuring the security and privacy of your personal information is one of our core responsibilities. We believe that transparency about data is the foundation of a healthy and trustworthy relationship.

By reading this policy, you will understand: what types of information we collect, how that information is used, who it may be shared with, and what rights you have. If any changes are made to this policy, we will notify you through the relevant channels.

Continuing to use this platform means you have accepted the terms of this privacy policy.

Section 2

What Information We Collect

8qqee collects information in various ways and of various types. This information falls into three main categories:

2.1 Personally Identifiable Information

During account registration and verification, we may collect the following information:

Full name
Date of birth (for age verification — only users aged 21 or above may use the platform)
Email address
Mobile number
Postal address (where applicable)
Identity document details (national ID or passport, for verification purposes)

2.2 Financial Transaction Information

Financial information required for deposits and withdrawals is collected. This includes transaction details via bKash, Nagad, Rocket, or bank transfer. We do not collect full payment card numbers or bank account passwords.

2.3 Technical and Behavioral Information

Some information is collected automatically while you use the website:

IP address and device type
Browser type and version
Pages visited, time, and session duration
Gaming history and betting data
Information from cookies and similar tracking technologies

Section 3

Purpose of Data Use

8qqee uses your information only for specific and legitimate purposes. Those purposes are described in detail below:

3.1 Account Management and Service Delivery

Your information is used to create, manage, and secure your account. This includes identity verification, login security, and account recovery.

3.2 Financial Transaction Processing

Relevant financial information is used to process your deposit and withdrawal requests via bKash, Nagad, Rocket, and bank transfer.

3.3 Customer Support

When you report an issue via live chat or email ([email protected]), your account and transaction information is used to ensure accurate and timely assistance.

3.4 Security and Fraud Prevention

Data is analysed to maintain platform security, detect suspicious activity, and prevent money laundering or fraudulent conduct.

3.5 Responsible Gaming

Your gaming behaviour is monitored to apply responsible gaming policies. If any concern is identified, relevant information and support are provided.

3.6 Platform Improvement

Aggregated and anonymised data is used to improve user experience, test new features, and analyse platform performance.

Section 4

Data Sharing with Third Parties

8qqee never sells your personal information or transfers it to third parties for advertising purposes. However, data may be shared in the following limited circumstances:

4.1 Service Provider Partners

The minimum necessary information is shared with certain trusted third-party service providers for payment processing, identity verification, and technical support. These partners operate under strict confidentiality agreements and may only use the information provided for the specified purpose.

4.2 Legal Obligations

Information may be provided in response to a lawful request from a government authority or law enforcement agency in accordance with applicable laws or judicial orders in Bangladesh.

4.3 Business Restructuring

In the event of a merger, acquisition, or transfer of business assets, user data may be transferred; however, users will be notified in advance.

Before sharing data in any of the above circumstances, we verify that the receiving party has adequate security measures in place.

Section 5

Cookies & Tracking Technologies

The 8qqee website uses cookies and similar technologies to function correctly and to improve your browsing experience.

5.1 Essential Cookies

These cookies are necessary for the core functionality of the website. They are used to maintain login sessions, save form data, and carry out security-related functions. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferred language, interface settings, and user customisations. They make your experience smoother and more personalised.

5.3 Analytical Cookies

These cookies are used to collect anonymous statistics in order to understand how users interact with the platform and to improve the quality of the service.

You can disable many cookies by changing your browser settings, though this may affect some functionality of the website.

Section 6

Data Security Measures

8qqee follows industry-standard technical and administrative measures to keep your personal information secure.

6.1 SSL Encryption

All data transmission on our platform is secured through SSL/TLS encryption technology. This keeps your information out of reach of third parties while it is being transferred over the internet.

6.2 Access Controls

Only authorised staff may access personal information, and only when required for their work. All staff undergo strict privacy training.

6.3 Secure Infrastructure

Our servers and databases are kept secure through firewalls, intrusion detection systems, and regular security audits.

6.4 Data Retention Period

We retain your information only for as long as necessary. Even after an account is closed, certain information may be kept for a defined period due to legal obligations and fraud prevention purposes.

In the event of a data breach, we will notify affected users as quickly as possible and take corrective action.

Section 7

User Rights

As a member of the 8qqee platform, you have several important rights over your own information. To exercise these rights, you can contact our support team directly.

7.1 Right to Access

You have the right to request a copy of the information we hold about you. We will provide that copy within a reasonable time.

7.2 Right to Correction

If any of your information is incorrect or incomplete, you have the right to request a correction. Some information can be updated directly by logging into your account.

7.3 Right to Erasure

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a defined period due to legal obligations or security reasons.

7.4 Right to Object to Processing

In certain circumstances, you may object to the processing of your information. You may object at any time to the use of your information for marketing purposes.

7.5 Right to Data Portability

You have the right to request your information in a structured and commonly usable format.

To exercise any of the above rights, email us at [email protected] or contact us via our 24/7 live chat. We can assist in both Bengali and English.

Section 8

Protection of Minors

8qqee strictly prohibits minors from using this platform. This platform is for users aged 21 and above only.

We do not knowingly collect any information from users under the age of 21. An age verification process is followed at the time of account registration. If we become aware that information from a minor has been collected, we will immediately close that account and delete the associated data.

Notice to parents: if your minor child has registered on this platform by mistake, please contact [email protected] — we will act promptly.

Section 9

Policy Changes and Updates

8qqee may update this privacy policy from time to time. Such changes may be required due to service improvements, legal changes, or the introduction of new technologies.

If any significant changes are made, we will publish a notice on the website and notify you at your registered email address. The updated policy will take effect from the date it is published.

Continued use of the platform after an update means you have accepted the new policy. We recommend visiting this page regularly.

Section 10

Contact & Complaints

You can contact us with any questions, comments, or complaints regarding this privacy policy. The 8qqee customer service team is active 24/7.

Email: [email protected]
Live Chat: Log in to the platform and use the live chat service at any time
Language: Support is available in both Bengali and English

We will work to resolve your complaint as quickly as possible. Complex matters relating to data protection receive special attention.

Your privacy is our top priority. Do not hesitate to raise any concern.